Legal
Effective date: 3 April 2026
This Privacy Policy explains how RentHour Marketplace("we", "our", "us") collects, uses, shares, and protects personal data when you use our website, apps, APIs, and related services (collectively, the "Services").
RentHour Marketplace is operated by Prem Rawat, based in Faridabad, Haryana, India, with office at B-51, Sector 50, Faridabad, Haryana 121001. We act as the data controller for personal data processed under this policy, except where we explicitly state that another party acts as an independent controller.
For privacy matters, you can contact us at privacy@renthour.in.
This policy applies when you browse listings, create an account, post or manage listings, message other users, purchase paid features, contact support, or otherwise interact with our Services.
We are a user-to-user marketplace platform. We do not own, inspect, guarantee, or complete transactions between users. We are not responsible for transaction outcomes, product quality, delivery failures, user-to-user disputes, or any direct or indirect damages arising from deals made through the Services.
Users are responsible for verifying each other before any payment, rental, purchase, or handover. This includes verifying identity, listing accuracy, ownership, documentation, condition, and legitimacy of the transaction.
We do not guarantee the identity, authenticity, or reliability of any user, even where optional verification or KYC features are used.
Depending on your activity, we may collect the following categories of data:
Where available, you may voluntarily use verification/KYC features to improve trust and reduce fraud risk. This may include identity documents, selfie/live photo checks, or business verification details. We process this data only for verification, security, and compliance purposes.
We use personal data to:
Where applicable law requires a legal basis, we process personal data under one or more of the following grounds:
We may share personal data with:
We do not sell your personal data as a standalone data product. Where advertising or personalization technologies are used, they operate under the controls and disclosures described in this policy.
Your data may be processed outside your country. When we transfer data across borders, we use legally recognized safeguards such as contractual protections, access controls, and technical protections (including encryption and pseudonymisation where suitable).
We retain personal data only as long as needed for the purposes described in this policy, including legal, tax, fraud-prevention, audit, and dispute-resolution needs. Retention periods vary by data type and applicable obligations.
We implement appropriate technical and organizational controls designed to protect personal data, including encryption in transit, restricted access, monitoring, incident response practices, and periodic security reviews.
No internet transmission or storage system can be guaranteed 100% secure. We encourage you to protect your account credentials and notify us promptly about any suspected unauthorized access.
Subject to your local law, you may have rights to:
You can request account deletion and data removal by contacting us at privacy@renthour.in. Where available, you may also use account settings to submit a deletion request.
After verification of your request, we will deactivate your account and delete or anonymize personal data as required by applicable law. We may retain limited data for legal compliance, fraud prevention, safety, tax/accounting, and dispute records.
To request deletion or exercise your rights, contact us at privacy@renthour.in. We may need to verify your identity before fulfilling certain requests.
We use cookies and related technologies for authentication, security, analytics, performance, and personalization. We and our third-party analytics and advertising partners may use cookies, pixels, and similar technologies to measure usage, understand campaign effectiveness, and improve relevance of content and ads.
You can control cookies through browser settings and device controls. Disabling some cookies may impact site functionality.
Our Services are not intended for children below the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal data from children who are not legally permitted to use the Services.
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other appropriate means.
For privacy questions, requests, or complaints, contact us at privacy@renthour.in.
We may assist by reviewing reports, facilitating communication, or restricting accounts that violate our policies. However, we are not a party to user-to-user transactions and are not liable for losses, damages, or claims arising from disputes between users.
Mailing address: Prem Rawat, B-51, Sector 50, Faridabad, Haryana 121001, India
You can return to the marketplace at /.