Support
Cancellation Options
Understand how cancellations work for renters and sellers and how to resolve schedule conflicts fairly.
Renter Cancellations
If your schedule changes, inform the owner in chat as early as possible.
Clearly share updated preferred date and time to reduce no-shows and disputes.
Seller Cancellations
Sellers should avoid last-minute cancellations except for genuine emergencies.
If an item becomes unavailable, notify the renter immediately and suggest alternate availability.
Dispute Handling
If both parties cannot agree, submit a report with screenshots and conversation context.
- Keep cancellation confirmations in chat.
- Avoid deleting message history until resolution is complete.
- Use precise time and date format to avoid misunderstandings.
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